Returns Policy
Return guidance for standard and custom filter orders.
Because HVAC filters are performance products, return handling depends on the condition of the item and whether the order was a standard stocked size or a custom request.
Before sending anything back
- Contact support before sending any item back so the order can be reviewed first.
- Unused standard-stock filters are the easiest requests to review for return eligibility.
- Used filters, opened filters, and custom-cut items generally need a special review before approval.
- If an order arrives incorrect or damaged, report it promptly so the team can help with the next step.